Hi [FIRST NAME],
Thank you for contacting Support! We offer our sincere apology for any late deliveries and inconvenience this has caused, obviously, this is beyond our timeframe. Due to new procedures and safety policies as a result of Covid 19, we are experiencing processing and shipping delays. These new policies are to keep our warehouse staff safe and you safe. All shipping partners that we use have also implemented new and rigorous safety procedures.
I’ve included the tracking information link below for your review.
INSERTLINKTODHLRECORDHERE
We appreciate your patience and understanding as we work hard to ensure your safety as well as the safety of our staff. If at any time you feel you've waited long enough and would prefer a refund, just let me know and I'd be happy to process a refund for you immediately.
Thank you, let me know if I can do anything else to assist you. Have a wonderful day!
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