Hello [FIRST NAME]!
Thank you for your recent order of our PRODUCT on ORDERDATE.
We are able to offer our products at such low prices, sometimes even free, by shipping directly from the manufacturer. For this reason, we do ask that you please allow 4-6 weeks for your order to be prepared and shipped to you. I realize this is a longer than usual time frame but due to Covid-19 we are currently experiencing shipping delays from both our suppliers as well as our shipping services.
Shipping Address: [INSERT SHIPPING ADDRESS]
Please note that our packages are shipped via UPS and will be delivered to your mailbox by your local post office. You’ll also receive an email with tracking information once your order leaves our warehouse. Please add tracking@shipstation.com to your contacts to make sure you receive the shipping notification to your inbox.
If at any time you feel you've waited long enough and would prefer a refund, just let me know.
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