Hi [FIRST NAME],
Thank you for contacting Support! We do apologize for the delay in shipping your order, we had no idea this product would be so popular!
At this time the PRODUCT is on backorder, we're still waiting for the update from the manufacturer for the shipment date so we can have them sent you to as soon as we can. We sincerely apologize for the inconvenience and I understand if you are no longer willing to wait for your order. If you would prefer, I can refund you for your purchase, just let me know.
Again, I apologize for the delay. If you are still willing to wait, you will receive an email confirmation from tracking@shipstation.com with your order’s tracking information once it leaves our warehouse. Please note that our packages are sent via DHL and will be delivered by your local post office.
Shipping Address: [INSERT SHIPPING ADDRESS]
Thank you for your patience, let me know if I can do anything else to assist you. Have a wonderful day!
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