Reship or Refund - DID NOT RECEIVE

Created by Chad Nicely, Modified on Fri, 14 Jul 2023 at 07:10 PM by Chad Nicely

Hello [FIRST NAME]!

Thank you for contacting customer support! I am so sorry to hear you did not receive your PRODUCT that you ordered on DATE. I do see that your order had processed, however, it appears there was an error in our system that prevented the order from connecting properly to our warehouse. We are so sorry to inconvenience you but would love the chance to get this fixed for you asap.

We are currently experiencing shipping delays from both our suppliers as well as our shipping services. However, I’d be happy to get this order reshipped for you today and you should receive that reshipment within the next 7-12 business days; pending any delays.

Or, if you would rather not wait, I would be happy to refund you for the purchase due to our mistake. Please let me know how you would like to proceed, as I want to make sure this matter is resolved as quickly as possible.

Thank you and have a wonderful day!