Hello [FIRST NAME]!
Thank you for contacting customer support! I am so sorry to hear you did not receive the PRODUCT you ordered on DATE. I do see that your order had processed, however, it appears there was an error in our system that prevented the order from connecting properly to our warehouse.
Unfortunately, at this time the product you ordered is no longer available, so I have processed a refund for this purchase as of today. You should receive that refund in 2-7 business days, possibly sooner depending on the speed of your bank. Again, I am so sorry for this error and I hope you'll give us another chance in the future.
Please let me know if you have any other questions for me and have a wonderful day!
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