Hello [FIRST NAME]!
Thank you for contacting customer support!
I apologize, we are currently experiencing some delays. However, your order is currently waiting to be picked up by our shipping provider. You should see movement on your tracking number by DATE. If you do not, please let me know and I would be happy to follow up with our warehouse in regards to this issue.
Thank you again for reaching out and I hope you have a wonderful day!
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